Last Updated: May 19, 2024
1. Introduction
This Privacy Policy explains how MailBreeze collects, uses, shares, and protects your personal information when you use our website and email marketing services. By using our services, you consent to the data practices described in this policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
We collect information you provide directly to us when creating an account, such as your name, email address, and billing information. We also collect information about your use of our service, including email campaign data, subscriber list information, and metrics like open rates and click-through rates. Additionally, we automatically collect certain information about your device, including IP address, browser type, operating system, and usage data through cookies and similar technologies.
3. How We Use Your Information
We use your information to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; respond to your comments and questions; monitor and analyze usage trends; detect and prevent fraudulent transactions and abuse of our services; and comply with legal obligations. We may use your email address to send you information about our services, updates, and promotional content, subject to your communication preferences.
4. How We Share Your Information
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. We may also share information if required by law, to protect rights and safety, in connection with a business transfer like a merger or acquisition, or with your consent. We do not sell your personal information to third parties for their direct marketing purposes.
5. Your Subscriber Data
As an email marketing service provider, we process subscriber data on your behalf. You remain the data controller for your subscriber lists, and we act as a data processor. You are responsible for ensuring you have appropriate legal bases for collecting, using, and sharing your subscribers' data, and for providing appropriate privacy notices to your subscribers. We will only process your subscriber data according to your instructions and our Terms of Service.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, or enforce our agreements. We retain your subscriber data until you delete it or instruct us to delete it. After account termination, we may retain certain information for a commercially reasonable time for backup, archival, audit, or legal purposes.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, restrict processing, data portability, and object to processing. You can update your account information through your account settings. You can opt out of marketing communications by following the unsubscribe instructions in our emails. You can also set your browser to refuse cookies, although this may limit your ability to use some features of our service.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
9. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Where we transfer data outside of regions with strict data protection laws (such as the EEA, UK, or Switzerland), we ensure an adequate level of protection for your rights and freedoms by implementing appropriate safeguards, such as standard contractual clauses or participation in recognized frameworks like Privacy Shield.
10. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and, where required by law, seeking your consent. We encourage you to review this policy periodically for the latest information on our privacy practices.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected] or through the contact information provided on our website. If you are located in the EU, you also have the right to lodge a complaint with your local data protection authority.